Frequently Asked Questions

Snapchat has announced they will delete all cloud-stored Memories on September 1, 2026. After this date, any memories you haven't downloaded will be permanently lost. This is not a rumor — it's an official policy change. Our service helps you preserve your memories with their original dates intact before the deadline.

Any Snapchat Memories stored in the cloud that you haven't exported will be permanently deleted. Snapchat will not be able to recover them. This includes photos, videos, stories, and any other content saved to Memories.

The countdown on our homepage shows exactly how much time remains. We recommend acting soon rather than waiting until the last minute, as Snapchat's data export process takes 24-48 hours, and there may be a rush of users near the deadline.

As of now, Snapchat has not indicated any plans to extend the September 1, 2026 deadline. We recommend treating this as a firm deadline and exporting your memories as soon as possible.

SnapSavior takes your Snapchat data export (which is a confusing mess of files) and transforms it into properly organized photos and videos. We merge overlay files (captions, stickers, filters) back onto your base images, embed the original capture dates and GPS locations into file metadata, and organize everything chronologically.

Snapchat's data export gives you: (1) Base images and overlay files as SEPARATE files that need manual merging, (2) Random file names with no dates, (3) JSON metadata files instead of embedded EXIF data, (4) Files scattered across confusing folder structures. With thousands of memories, manually fixing this would take hundreds of hours.

Yes! We automatically merge the base image with any overlays (captions, stickers, drawings, filters) to recreate your snap exactly as you remember it. The final result looks just like what you saw in Snapchat.

Most uploads are processed within minutes, depending on the number of memories. Larger exports (10,000+ memories) may take up to an hour. You'll receive a notification when your memories are ready.

No. Each SnapSavior purchase is tied to a single Snapchat account. If you have multiple accounts, you'll need to make separate purchases for each one.

Each account is limited to one Snapchat data upload. This policy helps us keep the service affordable and prevents account sharing. Within your single upload, you can process unlimited memories and export to unlimited destinations. If your upload fails due to technical issues, you may be automatically granted a re-upload. For other circumstances, contact our support team.

Open Snapchat, go to Settings > My Data > Submit Request. Snapchat will email you a download link within 24-48 hours. Download the ZIP file (don't unzip it) and upload it directly to SnapSavior. Check our tutorial page for detailed step-by-step instructions.

Snapchat typically prepares your data within 24-48 hours after you submit a request. Larger accounts with many years of memories may take slightly longer. You'll receive an email when it's ready.

The export includes all your saved Memories (photos and videos), Stories you've saved, Spotlight submissions, and metadata about when each item was created.

No! Upload the ZIP file directly without unzipping it. Our system handles the extraction and processing automatically.

Absolutely. Your data is encrypted during upload (TLS) and at rest (AES-256). We process your files on secure servers and automatically delete all uploaded data within 30 days (or 7 days after your first export). We never share, sell, or use your data for any purpose other than processing your memories.

Only you. Your memories are processed automatically by our system — no human ever views your content. Your files are isolated and only accessible through your authenticated account.

Your processed memories are stored for 30 days after processing, or 7 days after your first export (whichever comes first). After that, they are automatically and permanently deleted from our servers. You can export unlimited times during this window, and you can also manually delete your data at any time from your dashboard.

No. We never ask for or store your Snapchat username or password. You request your data directly from Snapchat through their official process, then upload the resulting ZIP file to us.

SnapSavior is $7 one-time during our launch sale. This gives you unlimited memories processing, ZIP and Google Drive export options, full metadata preservation, and 30-day file retention. No subscriptions, no hidden fees. Lock in this launch pricing while it lasts!

We offer a simple, affordable one-time price of $7 for unlimited memories. Given the urgency of the September 2026 deadline and the value of preserving years of memories, we believe this is a fair price.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and PayPal. All payments are processed securely through Dodo Payments.

If you experience any issues with our service and we're unable to process your memories, we'll provide a full refund. Contact our support team and we'll make it right.

We support all photo and video formats that Snapchat exports, including JPEG, PNG, MP4, and MOV. The exported files maintain their original quality — we never compress or reduce quality.

Yes! We embed the original capture date and GPS coordinates into the EXIF metadata of each file. When you import to Google Photos, Apple Photos, or any other photo app, they'll appear on the correct date in your timeline and show up on the map view if location data was available.

Yes! You can export directly to Google Drive with one click. From there, you can easily import your memories into Google Photos. The embedded date metadata ensures photos appear in the correct chronological order.

Yes, we fully support videos. Video timestamps and GPS locations are preserved just like photos, and any overlays on videos are merged correctly.

No! Your $7 payment covers unlimited memories. Whether you have 100 or 100,000 memories, the price is the same.

SnapSavior works on all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version of your browser for the best experience.

SnapSavior counts all items in your Snapchat data export, which may include more than just your Memories. Your export can contain, saved Stories, and Spotlight submissions in addition to regular Memories. Snapchat's in-app count typically only shows items in your main Memories section. The difference is usually small (around 1-2%) and means you're getting everything from your export preserved.