Privacy Policy

1. Introduction

SnapSavior ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service to process and preserve your Snapchat memories.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Email address
• Password (encrypted)
• Payment information (processed securely by Dodo Payments)

2.2 Snapchat Data Export

When you upload your Snapchat data export, we temporarily process:

• Photos and videos from your Memories
• Metadata associated with your memories (dates, locations if present)
• Overlay files (captions, stickers, filters)

2.3 Usage Data

We automatically collect certain information when you use our service:

• Browser type and version
• Operating system
• Pages visited and time spent
• IP address

2.4 Cookies and Tracking Technologies

We use the following technologies:

• Essential Cookies: Required for the Service to function (authentication, security)
• Analytics: We may use analytics services to understand how users interact with our Service

You can control cookies through your browser settings. Disabling certain cookies may affect Service functionality.

3. How We Use Your Information

We use the information we collect to:

• Process and merge your Snapchat memories with overlays
• Embed original capture dates into file metadata
• Provide download and export functionality
• Process payments
• Send transactional emails (account verification, processing updates)
• Improve our service
• Respond to support requests

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract Performance: Processing your Snapchat data export is necessary to fulfill our service agreement with you
• Legitimate Interests: We use usage data to improve our service, prevent fraud, and ensure security
• Legal Obligations: We may process data to comply with applicable laws and regulations
• Consent: Where required by law, we obtain your consent before processing (e.g., marketing communications)

5. Data Security

We implement robust security measures to protect your data:

• Encryption in Transit: All data transfers use TLS 1.3 encryption
• Encryption at Rest: Your files are encrypted using AES-256 on our servers
• Isolated Processing: Each user's data is processed in isolated environments
• No Human Access: Your memories are processed automatically; no human views your content

6. International Data Transfers

Your information may be transferred to and processed in the United States, where our servers are located. If you are located outside the United States, please be aware that data protection laws may differ from those in your jurisdiction.

For transfers from the European Economic Area (EEA), United Kingdom, or Switzerland, we rely on:

• Standard Contractual Clauses approved by the European Commission
• Your explicit consent to the transfer when you use our Service

We take appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy.

7. Data Retention

We retain your processed memories for 30 days after processing (or 7 days after your first export, whichever comes first) to allow you to download them. After this period, all files are automatically and permanently deleted from our servers.

You may delete your data at any time through your dashboard settings. Account information is retained until you request account deletion.

8. Data Sharing

We do not sell, rent, or share your personal information or memories with third parties, except:

• Payment Processors: We share payment information with Dodo Payments to process transactions
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests
• Service Providers: We may use trusted third-party services for hosting and infrastructure (e.g., cloud providers)

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured, commonly used format
• Restriction: Request that we limit how we use your data
• Object: Object to our processing of your data based on legitimate interests
• Withdraw Consent: Where processing is based on consent, withdraw it at any time
• Opt-Out of Marketing: Unsubscribe from promotional communications

To exercise these rights, contact us at support@snapsavior.com. We will respond within 30 days (or sooner if required by law). We will not discriminate against you for exercising any of these rights.

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Information for California Residents

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights:

Right to Know

You have the right to request information about the categories and specific pieces of personal information we have collected, the sources of that information, our business purposes for collecting it, and the categories of third parties with whom we share it.

Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

Right to Opt-Out of Sale

We do not sell your personal information. We have not sold personal information in the preceding 12 months and have no plans to do so.

Right to Non-Discrimination

We will not discriminate against you for exercising your CCPA rights. We will not deny services, charge different prices, or provide a different quality of service because you exercised your rights.

Submitting Requests

You or your authorized agent may submit a request by emailing support@snapsavior.com. We will verify your identity before processing your request.

California "Shine the Light"

California Civil Code Section 1798.83 permits California residents to request information about disclosure of personal information to third parties for direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.

13. Information for EEA, UK, and Swiss Residents

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR) or equivalent legislation:

Data Controller

SnapSavior is the data controller responsible for your personal information. Contact us at support@snapsavior.com.

Your GDPR Rights

In addition to the rights listed in Section 9, you have the right to:

• Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority in your country of residence if you believe we have violated your data protection rights
• Withdraw Consent: Where we rely on consent to process your data, you may withdraw consent at any time without affecting the lawfulness of prior processing
• Object to Processing: You may object to processing based on legitimate interests; we will cease processing unless we have compelling legitimate grounds

Response Time

We will respond to your requests within one month. This period may be extended by two additional months for complex requests, in which case we will inform you of the extension.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

15. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Data Controller: SnapSavior
• Email: support@snapsavior.com
• Contact form: Contact Us

For EEA residents, you may also contact your local data protection authority. A list of authorities is available at https://edpb.europa.eu/about-edpb/about-edpb/members_en.