Refund Policy

1. Overview

At SnapSavior, we want you to be satisfied with our service. This Refund Policy explains the circumstances under which refunds may be issued for our memory processing services.

2. When Refunds Are Available

We offer refunds in the following circumstance:

• Processing Failure: If your job processing fails due to an error on our end and we are unable to successfully process your memories, you are eligible for a full refund.

3. When Refunds Are Not Available

Once you have uploaded your Snapchat data export and processing has begun, we are unable to offer refunds. This is because:

• Server resources are allocated immediately upon upload to process your memories
• Processing begins automatically and incurs computational costs
• Your data is actively being processed and stored on our secure servers

We encourage you to review our service details and ensure you understand how the processing works before making a purchase.

3.1 Expired Data

Refunds are not available if you fail to export your memories before our data retention period expires. Your processed memories are available for 30 days after processing, or 7 days after your first export (whichever comes first). After this period, your data is automatically and permanently deleted.

We send email reminders at 3 days and 1 day before deletion to help you remember to export your memories. However, it is ultimately your responsibility to download or export your data within the retention window. Once deleted, your data cannot be recovered, and no refund will be issued.

3.2 Upload Limits

Refunds are not available for requests related to the one-upload-per-account policy. Each account is limited to a single Snapchat data upload. This is clearly stated in our Terms of Service and FAQ. Within your single upload:

• You can process unlimited memories (100 or 100,000+)
• You can export to unlimited destinations (ZIP, Google Drive, Dropbox)
• You can re-download your exports unlimited times during the retention period

If your upload fails due to significant technical issues on our end, you may be automatically granted a re-upload or eligible for a refund. For other circumstances, please contact support.

3.3 Account Suspension or Termination

Refunds are not available if your account is suspended or terminated due to a violation of our Terms of Service. This includes, but is not limited to:

• Uploading content you do not have the right to process
• Using the Service for illegal purposes
• Attempting to gain unauthorized access to our systems
• Uploading malicious files or code
• Any other violation of our Terms of Service

We reserve the right to suspend or terminate accounts at our sole discretion without prior notice and without refund for any violation of our Terms of Service.

4. How to Request a Refund

If you believe you are eligible for a refund (e.g., your job processing failed), please contact our support team:

• Email: support@snapsavior.com

When contacting us, please include:

• Your account email address
• Your Job ID (found in your dashboard or confirmation email)
• A brief description of the issue

Our team will review your request and respond within 2-3 business days.

5. Refund Processing

If your refund request is approved, the refund will be processed to your original payment method. Please allow 5-10 business days for the refund to appear on your statement, depending on your payment provider.

6. Contact Us

If you have questions about this Refund Policy or need assistance, please contact us:

• Email: support@snapsavior.com
• Contact form: Contact Us